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FAQs

Frequently Asked Questions

  • How do I make an order?

    You can only purchase directly from www.acuralle.com. We ship internationally. Do follow us on our newsletter for more updates on our future listings.
  • What mode of payment can I use?

    We accept debit, credit card and Paypal payments - Visa, MasterCard and Amex Upon checkout when your order has been finalised, you will be able to select your payment by Paypal or by credit card. If you select payment by Paypal, you will be directed to the secured PayPal site where you may select either the “Pay with my PayPal account” or “Pay with my credit or debit card” option. Once the payment is successful, you will receive an order confirmation email.
  • If I have a discount code, where do I apply it?

    If you have a discount code, you can apply it at checkout page. For all customers, you can enjoy 10% on your first order with code [ welcome10 ]. This offer is only available for a limited time only.
  • Can I cancel my order after payment?

    It is our aim to deliver all orders on time and we process all orders immediately upon confirmation of payment. Therefore we are unable to refund or cancel orders once they have been confirmed.
  • How can I track my order?

    For all orders, you will receive a shipping tracking number in email and/or text once the delivery arrangement has been confirmed. Alternatively, you can log into your account to track.
  • Are these product suitable for sensitive skin?

    If you have sensitive or reactive skin it is important to know exactly what is in a product, and that those ingredients are safe to use, uncontaminated by pesticides or solvents. Knowing the cause of your skin problem is also essential in knowing what is suitable for you. Most of our products are suitable for sensitive skin, however feel free to contact our customer service and we will advice you according to your individual condition.
  • How do I take a skin patch test?

    A skin patch test is highly recommended for all skin types, not just sensitive skins. To do an skin allergy patch test apply a small amount of the product onto a small area behind the ear or at the side of the neck. Ensure that your skin is clean and free of any other product before testing. Wait for 24 hours to check if there is any reaction.