Thank you for shopping at Acuralle. If you are not satisfied with your purchase, we are glad to assist you.

WHAT IS YOUR RETURN POLICY?
Due to hygiene purpose, we do not accept exchange request unless we have packed the incorrect order from what you have ordered. Original products in original packaging must be sealed and returned back to our office.

WHAT IF MY ORDER HAS ARRIVED INCORRECTLY OR IS INCOMPLETE?
While our products are manufactured to international standards, and we partner only with reputable delivery partners globally—sometimes things don't go as planned. In an unfortunate event where the order is incorrect or incomplete, please do not hesitate to email us at hello@acuralle.com with [Re: Incorrect Shipment (your invoice no.)] in the subject, together with a picture of the product(s) or packaging received. We can then arrange prompt dispatch of replacement items where necessary, or offer you a refund.

I'VE SUFFERED A REACTION TO A PRODUCT - CAN I SEND IT BACK?
A skin patch test is highly recommended before usage.
Acuralle products are formulated without parabens, sulfate, phthalate and other common irritants and have in general been found to be suitable for those with sensitive skin (unless stated otherwise). Ingredients of our products are listed on our product page to help you identify any possible sensitivities with certain ingredients.

If you experience an unexpected allergic reaction, please send a detailed description of your experience along with the pictures. Please note that issues must be reported within 7 days upon the order's arrival. A doctor's certificate will be required to verify if allergic reactions are caused by the product.

HOW DO I REQUEST A RETURN/EXCHANGE?
Email a request to hello@acuralle.com in the following format:
Order No:
SKU No:
Reason for Return/Exchange - with photos if possible:
Replacement item (SKU No.) - if applicable:

You will receive an email from our representative with regards to your request.
You may opt to use our preferred delivery partner or arrange your own delivery.
Please mail the item to:
Craftcare Singapore Pte Ltd

Blk 1091 Lower Delta Road

#04-01, Singapore 169202

Upon receipt of the returned product, you will be notified via email. Items returned will be inspected at our discretion.
Refund or exchange will be processed after inspection. This will take 3-5 working days.
In the event that the item(s) is found to not meet the return criteria, item(s) will be shipped back to the customer and shipping fees will be charged to the customer.
For item exchanges, if the value of the replacement item is higher than the original item, an e-invoice with the outstanding amount will be sent to the customer. Once the payment has been received, we will proceed to ship the item.

WHAT METHODS OF REFUND ARE AVAILABLE?
The customer can choose from the following options:

1. Original payment method

2. Online Voucher amounting to the original item price. Voucher is valid for 3 months from the date of issue.

Shipping and handling costs are non-refundable.

I HAVE NOT RECEIVED MY REFUND. WHAT SHOULD I DO?
It may take some time before the refund is officially posted, depending on the card issuer’s policies.
Please contact your bank and follow-up with the credit card company if the refund has not been credited. For further clarification, feel free to contact us at hello@acuralle.com.sg.

CANCELLATION
You may request to cancel your order within 30 minutes after your order has been placed. Unfortunately, sales items are not eligible for any cancellation or return.

WARRANTY PERIOD
Our products are under the coverage of Singapore Lemon Law within six (6) months from the date of sale. To find out more, click here.

For further questions. please contact us at hello@acuralle.com

ACURALLE RESERVES THE RIGHT FOR THE FINAL DECISION ON ALL RETURN/EXCHANGE REQUESTS.