What is the exchange policy?
Due to hygiene purpose, we do not accept exchange request unless we have packed the incorrect order from what you have ordered. Original products in original packaging must be sealed and returned back to our office.
Can I exchange for an item with a later expiry date?
Expiring products will be sold at a discount. If you wish to make an exchange for one with a later expiry date, the difference in price must be paid for.
What if my order has arrived incorrectly or is incomplete?
While our products are manufactured to international standards, and we partner only with reputable delivery partners globally—sometimes things don't go as planned. In the unfortunate event where the order is damaged, incorrect or incomplete, please do not hesitate to email us at firstname.lastname@example.org with your order number in the subject, together with a picture of the product(s) or packaging received. We can then dispatch replacement items where necessary, or offer you a refund.
I've suffered a reaction to a product - Can I send it back?
A skin patch test is highly recommended before usage. Acuralle products are formulated without parabens, sulfate, phthalate and other common irritants and have in general been found to be suitable for those with sensitive skin (unless stated otherwise). Ingredients of our products are listed on our product page to help you identify any possible sensitivities with certain ingredients.
If you experience an unexpected allergic reaction, please send a detailed description of your experience along with the pictures. A doctor's certificate may be required to verify if allergic reactions are caused by the product.
Acuralle will endeavour to dispatch your order as soon as we receive it. If you have any concerns regarding your order, please kindly email us at email@example.com.
Acuralle reserves the right to the final decision on all return or refund requests. By purchasing from our website, you are deemed to have agreed to the above terms and conditions listed.