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Return and Replacement

What is the exchange policy?

Due to hygiene purpose, we do not accept exchange request unless we have packed the incorrect order from what you have ordered. Original products in original packaging must be sealed and returned back to our office.

What if my order has arrived incorrectly or is incomplete? 

While our products are manufactured to international standards, and we partner only with reputable delivery partners globally—sometimes things don't go as planned. In an unfortunate event where the order is damaged, incorrect or incomplete, please do not hesitate to email us at with [Re: Damage (your invoice no.)] in the subject, together with a picture of the product(s) or packaging received. We can then arrange prompt dispatch of replacement items where necessary, or offer you a refund.

I've suffered a reaction to a product - Can I send it back?

A skin patch test is highly recommended before usage.
Acuralle products are formulated without parabens, sulfate, phthalate and other common irritants and have in general been found to be suitable for those with sensitive skin (unless stated otherwise). Ingredients of our products are listed on our product page to help you identify any possible sensitivities with certain ingredients.

If you experience an unexpected allergic reaction, please send a detailed description of your experience along with the pictures. Please note that issues must be reported within 7 days upon the order's arrival. A doctor's certificate will be required to verify if allergic reactions are caused by the product. Also, please be sure to return the original products to the stated address below. 

Return location:
Craftcare Singapore Pte Ltd
Brand: Acuralle
47 Ayer Rajah Crescent #04-15
Singapore 139947

Other questions?

Acuralle will endeavour to dispatch your order as soon as we receive it. If you have any concerns regarding your order, please kindly email and include your order number and concern, so we can assist you as promptly as possible.


Acuralle reserves the right to the final decision on all return or refund requests. By purchasing from our website, you are deemed to have agreed to the above terms and conditions listed. If you have any enquiries regarding this, do email us at